Technological and business Anti-Fragility in the New Future

Technological and business Anti-Fragility in the New Future

Technological and business Anti-Fragility in the New Future

Technological and business Anti-Fragility in the New Future

Technological and business Anti-Fragility in the New Future

In a highly complex context, soft skills such as resilience, agility and flexibility are the key elements for the tournaround and the post-crisis relaunch.

The concept of anti-fragility of companies – that this report intends to introduce, outlining its characteristics and modeling its range of action – is linked to these soft skills.

The guidelines on which the construction of business anti-fragility is developed are related to a common element: the customer, a subject who is also a stakeholder, who is sensitive to corporate decisions.

The concepts of “customer proximity” and “intimacy” see the delivery as the real, crucial point of contact with customers. This is an assumption that applies to companies of all sizes. It goes without saying that delivery plays a decisive role in the development of company-customer relationship. A relationship that, however, is not to be understood as a mere physical approach (as one would be led to believe), but which develop on a profoundly emotional level.

Only the companies that will be able to demonstrate this degree of sensitivity and emotional intelligence will be able to define themselves as anti-fragile.

Download our report to find out more: Technological and business Anti-Fragility in the New Future.